For customers with allergies
At "Uzu no Oka", we have the following policy for customers with food allergies.
Our Basic Policy on Food Allergy Compliance
Our kitchen handles foods and ingredients that contain allergens such as eggs, milk, wheat, peanuts, shrimp, buckwheat, and crab, which are specified raw materials in our daily cooking operations, and we use the same cooking utensils and cooking oil for cooking. Although dishes and utensils are thoroughly cleaned, there is a possibility that a small amount of allergenic substances may be mixed in the food due to the environment of the kitchen facilities.
Therefore,Please understand in advance that we are an establishment that cannot provide food with allergens completely removed.
Information for Customers with Food Allergies
(1) For customers with mild food allergy symptoms
Please be sure to inform the restaurant staff of any allergies you may have. Our staff will ask you when you place your order and explain the details of the dish.
*Please consult with us in advance, as we cannot guarantee that we will be able to accommodate even mild cases.
(2) For customers with severe food allergy symptoms
Guests with allergies are requested to purchase retort pouch foods, etc. that they can eat and bring in advance.
Upon request, we will keep retort pouch foods and other items brought in and heat them in our kitchen before serving.
*Please note that there are cases in which we may not be able to accommodate your bring-in, so please consult with us in advance.
Retort pouch foods, etc., that can be brought in are limited to those that have been sealed by heat melting, pressurized and heat sterilized, and are unopened. For food sanitation control reasons, customers are not allowed to bring in foods that they have prepared themselves.
Information to be disclosed to us by our customers
When we receive a consultation from a customer regarding a food allergy, we ask that the customer disclose the information we require in advance. Please refer to the following as an example of the information we require.
(1) Information on food ingredients, etc. to which food allergic reactions have been reported
(2) Information on daily food menus and eating methods
As mentioned above, our restaurant has limited ability to accommodate food allergies due to our kitchen facility environment.
We will prepare food to the extent that we are able to provide it, but we ask that you consult with your own physical condition and your doctor before making a decision to use this service.
